You have 60 days from the purchase date to decide if an item is right for you. We’ll gladly accept unworn, unwashed, or any defective merchandise purchased on helloholy.com for return. If you receive a damaged/defective item, please contact HELLOHOLY Customer Service firstname.lastname@example.org within 24 hours of receipt.
Please note that the following items cannot be returned: bodysuits, lingerie, swimwear, jewelry, personal & health care, beauty and accessories (except scarves, bags, and mermaid blankets).
Items with non-returnable marks and free gifts can't be returned.
And please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
How To Return
Steps are easy to follow:
Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your PayPal account or credit cards account. if we are not otherwise informed to refund to your payment account in advance. Once your refund has been issued, you will receive a confirmation email.
Returning shipping charges are non-refundable (we do not accept packages returned using C.O.D. delivery).
Note：The original shipping fee and insurance are non-refundable.
If you are shipping an item over USD$20 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Unfortunately, we are unable to process exchanges at the moment. We apologize for this inconvenience. If you have received an incorrect or defective item, please send your request to our customer service team email@example.com, and you will receive a response as soon as possible.
Room 105, Building 1, Yun Chuang e-commerce Park ,Long Gang District, Shen Zhen, China 518000
Tel: +86 15361532931